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Our Outsourced IT Services agreement provides
the perfect solution for fast developing companies with
growing IT needs. As your user community increase in size,
you will reach a critical juncture where there’s a need for
semi-permanent IT staffing yet you cannot justify having a
full-time certified support professional on your employee
payroll with all the extra costs that entails. With
Techni-Core’s Outsourced IT Services plan you will have one
of Techni-Core’s experienced Engineers, Administrators or
Technicians on site at your disposal for as many days each
week as you decide. It’s the most cost-effective and
flexible way to manage your IT staffing budget. This service
level includes all the benefits of our disaster recovery
service plan for the duration of the time Techni-Core’s
expert is on-site and
On Call It Support Services which offers 24x7x365
task-based support during any staff off-site periods is
included.
Every business has some specialist needs
that are specific to each company but all networks have the
same core support requirement – i.e. the need to maintain a
secure, robust IT infrastructure with high availability and
to provide efficient problem resolution for the user
community. Under an Outsourced Service agreement Techni-Core
can develop a custom maintenance and support plan that meets
the needs of your business to include initial documentation
of your network, identifying and resolving problems and
issues, making consultative recommendations on
infrastructure improvements and upgrades and commence
development of a Disaster Recovery Plan.
If your budget is limited or if you have
existing IT staff already on-site and are contracting
Techni-Core to augment an existing IT department, then of
course, you may choose to just task Techni-Core with basic
system administration and user support. The choice is yours
– under the plan, we are at your disposal. We can work off a
specific task list or provide you with a full turnkey IT
support service.
Under this plan, you must commit to full
hire days (8 hour slots), not partial days, but you may
choose as few or as many days each week as you require. The
minimum contract period is one month with no cancellation
fees. See our Terms and Conditions for full details.
- The assigned Techni-Core Engineer or
System Administrator can handle any routine support task
while on-site and will set up a
Network Assurance plan after the initial network
documentation phase. An assigned Engineer or System
Administrator can also work with you to set up
Disaster Recovery Planning at your discretion.
Techni-Core strongly recommends all businesses have a
valid, functional Disaster Recovery Plan.
- Under the plan, Techni-Core can fully
support mission critical IT departments that require the
immediate response that comes from having IT support
staff on-site rather than waiting for an on-call
engineer to arrive.
- Lets you efficiently handle various
user community support requests as a group rather than
responding in an ad hoc fashion on an on-call basis.
- Benefits include simplified billing and
departmental budgeting through pre-determined support
costs.
- Augment a growing IT department where
existing staff can no longer handle the volume of
support requests. Techni-Core can work with your
existing IT staff to help you administer your network
while you are in an interim phase prior to being able to
justify an additional full-time employee for your IT
department.
Techni-Core has experience in managing Help
Desk systems. We can optionally help you setup a Help Desk
system for efficient handling of support tickets. |
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