|
Techni-Core Network Services provides fast
on-call support using experienced, certified and degreed
system engineers and system administrators on a 24x7x365
basis for critical problem resolution, network upgrades,
deployments and routine end-user support calls and is the
primary support service for our clients. It is the core
service level for all Techni-Core clients.
Techni-Core's NERDS are able to handle a very
wide variety of support issues. We constantly update the
training and certification of all our personnel to ensure
our customers that they have the latest technical knowledge.
Our dedication to the cooperative support of the NERD team
members allows every customer access to a "chain of
knowledge" for optimal solution development. Techni-Core
Network Engineers and System Administrators work by on-call
by task assignment and bill on an hourly basis. All of our
Techni-Core NERDs have an active U.S. Department of Defense
Secret Clearance:-
• LAN/WAN Infrastructure Design
• Active Directory Design and Implementation
• Group Policy configuration
• Storage Solutions (SANS, NAS etc.)
• Document Management Systems
• SharePoint Design and Implementation
• Firewall installation and configuration
(WatchGuard® Authorized Reseller)
• Intrusion Prevention solutions (Arxceo™ Certified Partner)
• Threat analysis and response
• Server and Workstation security hardening
• Enterprise AntiSpyware and AntiVirus solutions (Webroot
Premier Channel Partner)
• Vulnerability Scanning and Network Auditing
Note: Techni-Core’s support team is very
experienced at dealing with unexpected emergencies. Clients
should be aware that successful emergency Disaster Recovery
in the event of a major “total loss” incident is
substantially increased if a formal Disaster Recovery Plan
is already in place. Preparation of a Disaster Recovery Plan
is covered under Techni-Core’s Disaster Recovery and
Business Continuity Planning services.
• Emergency 24x7x365 Disaster Recovery
• Virus/Spyware and Malicious Software cleanup and recovery
• Forensic Analysis (discovery, documentation and expert
witness services)
• OnTrack Data Recovery™ Authorized Partner
• Microsoft® Windows Server and Small
Business Server (all versions)
• Microsoft® SQL Server & Microsoft® ISA Server
• Microsoft® Windows™ Software Update Services (WSUS)
• Virtual Private Networking and Remote Desktop solutions
• RAID Fault Tolerant implementations
• Veritas® Backup support and DataHEALTH web backup service
• Microsoft® Exchange Server (all versions)
• Microsoft® SharePoint Services design, deployment and
support
• Enterprise and Desktop anti-spam solutions
• Deltek Time & Expense, CostPoint & Deltek
GCS Premier
• Microsoft® Business Solutions – Solomon
• Microsoft® Exchange Server
• Blackberry Enterprise Server
• Microsoft® Windows™ 9x, NT, 2000, XP and
Vista Support
• Application Troubleshooting
• Internet, e-mail and printing connectivity and
troubleshooting
• PDA connectivity and enterprise collaboration services
• System optimization and tune-ups
• Printers, Plotters, Scanners and other
imaging devices
• PDA’s (Palm, Blackberry, Pocket PC etc.)
• Field replacements and upgrades
• Service Pack deployment & security hot
fixes
• Anti-Virus/ Spyware prevention spot-checks
• Recurring service calls by arrangement
• Policy and Procedure Development for all
aspects of IT support
• Network Documentation
• End-Of-Year Annual Reports for budgeting and planning
purposes
• Software Usage and Analysis and assistance with License
Compliance
• ISP recommendations
• Vendor recommendations
• Staff training
• Free subscription to ** Techni-Core Threat Alert **
bulletins
• Access to “client-only” web resources at Techni-Core |
|