About the NERDs On Call IT Services Design Services Product Partnerships Threats and Security Contact Us
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On-Call IT Support Services:

Techni-Core Network Services provides fast on-call support using experienced, certified and degreed system engineers and system administrators on a 24x7x365 basis for critical problem resolution, network upgrades, deployments and routine end-user support calls and is the primary support service for our clients. It is the core service level for all Techni-Core clients.

Techni-Core's NERDS are able to handle a very wide variety of support issues. We constantly update the training and certification of all our personnel to ensure our customers that they have the latest technical knowledge. Our dedication to the cooperative support of the NERD team members allows every customer access to a "chain of knowledge" for optimal solution development. Techni-Core Network Engineers and System Administrators work by on-call by task assignment and bill on an hourly basis. All of our Techni-Core NERDs have an active U.S. Department of Defense Secret Clearance:-

Network Design Services

• LAN/WAN Infrastructure Design
• Active Directory Design and Implementation
• Group Policy configuration
• Storage Solutions (SANS, NAS etc.)
• Document Management Systems
• SharePoint Design and Implementation

Enterprise Security

• Firewall installation and configuration (WatchGuard® Authorized Reseller)
• Intrusion Prevention solutions (Arxceo™ Certified Partner)
• Threat analysis and response
• Server and Workstation security hardening
• Enterprise AntiSpyware and AntiVirus solutions (Webroot Premier Channel Partner)
• Vulnerability Scanning and Network Auditing

Emergency Disaster Recovery

Note: Techni-Core’s support team is very experienced at dealing with unexpected emergencies. Clients should be aware that successful emergency Disaster Recovery in the event of a major “total loss” incident is substantially increased if a formal Disaster Recovery Plan is already in place. Preparation of a Disaster Recovery Plan is covered under Techni-Core’s Disaster Recovery and Business Continuity Planning services.

• Emergency 24x7x365 Disaster Recovery
• Virus/Spyware and Malicious Software cleanup and recovery
• Forensic Analysis (discovery, documentation and expert witness services)
• OnTrack Data Recovery™ Authorized Partner

Server-Side Deployments, Upgrades And Support

• Microsoft® Windows Server and Small Business Server (all versions)
• Microsoft® SQL Server & Microsoft® ISA Server
• Microsoft® Windows™ Software Update Services (WSUS)
• Virtual Private Networking and Remote Desktop solutions
• RAID Fault Tolerant implementations
• Veritas® Backup support and DataHEALTH web backup service

Collaborative & Messaging Systems

• Microsoft® Exchange Server (all versions)
• Microsoft® SharePoint Services design, deployment and support
• Enterprise and Desktop anti-spam solutions

Enterprise Applications Support

• Deltek Time & Expense, CostPoint & Deltek GCS Premier
• Microsoft® Business Solutions – Solomon
• Microsoft® Exchange Server
• Blackberry Enterprise Server

Client-Side Support

• Microsoft® Windows™ 9x, NT, 2000, XP and Vista Support
• Application Troubleshooting
• Internet, e-mail and printing connectivity and troubleshooting
• PDA connectivity and enterprise collaboration services
• System optimization and tune-ups

Hardware Support

• Printers, Plotters, Scanners and other imaging devices
• PDA’s (Palm, Blackberry, Pocket PC etc.)
• Field replacements and upgrades

Preventative Maintenance

• Service Pack deployment & security hot fixes
• Anti-Virus/ Spyware prevention spot-checks
• Recurring service calls by arrangement

Procedures And Policies

• Policy and Procedure Development for all aspects of IT support
• Network Documentation
• End-Of-Year Annual Reports for budgeting and planning purposes
• Software Usage and Analysis and assistance with License Compliance

Miscellaneous Support

• ISP recommendations
• Vendor recommendations
• Staff training
• Free subscription to ** Techni-Core Threat Alert ** bulletins
• Access to “client-only” web resources at Techni-Core

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September 23, 2003

I am pleased to write this letter on behalf of Techni-Core Network Services. Techni-Core provides ERC with IT support services in system and network administration, storage, and network security. We have relied on their services for more than 4 years and anticipate continuing our relationship in the future. They have provided outstanding service in quality, responsiveness, and helpful support. Techni-Core comes when we need them, whether it is in the middle of the workweek or Sunday night, and they make sure our issues are resolved.

We could not succeed in business without a well-designed network with safeguards for backing up data and protection from hackers and viruses. We rely on Techni-Core to keep our IT infrastructure up and running.


Sincerely,
President and CEO
ERC Incorporated
Huntsville, Alabama

January 14, 2003

SEI GROUP contracted for network support services from Techni-Core in August of 2001. Since that time, we have expanded our offices threefold, added servers, a hardware firewall, hosted our own ftp site and implemented VPN capability. Our business, like many, requires continuous ‘up-time’ in order to service our customers and allow our personnel access when they need to work. Our electronic business assets must be fully operational and first rate, or we cannot deliver the products and service our customers require.

With Techni-Core, we have found the technical capability outstanding and service response times to be very good. In selecting Techni-Core, SEI had other choices. We determined that Techni-Core would offer the best combination of professional capability at a reasonable fee. SEI is pleased with our decision to use Techni-Core. We have no problems recommending Techni-Core to anyone.


Sincerely,
Vice President, Operations
SEI GROUP
Huntsville, Alabama



October 7, 2004


Techni-Core has been servicing our computer technology needs since 2000. In those years we have installed ever more complicated systems to facilitate electronic time keeping for payroll, Deltek GCS Premier accounting software operating on an internal network with 3 users, and a local network with 8 users on an internal server. Techni-Core, and in particular Lawrence Taylor-Duncan, has been totally responsive to our needs. They usually are here within an hour of the time we call with a problem, depending on the severity of the problem. We especially appreciated the level of effort from Techni-Core when systems go down. We have found that the personnel from Techni-Core in general have a level of expertise and initiative that insures that we get the best support and the quickest service available.

One of the most valuable things Techni-Core does for us is to prevent problems by keeping us up to date with the latest tools to prevent unauthorized user access to our systems and control email problems before they can occur. We don’t let anyone but Techni-Core have access to work on our computers and networks.


Sincerely,
Accounting Manager
Qualis Corporation
Huntsville, Alabama

Lawrence,

I am very pleased with the job Jason did for us. He installed the service pack to the server and all three users without a hitch. He came back this morning and installed Windows 2000 to one of the computers we will give away. He did an excellent job. Just wanted to let you know we were happy with him.


Qualis Corporation
Accounting Manager

I just wanted you to know how pleased we are to be working with Technicore and Jason. Jason has done a really good job with what has been a total mess and difficult situation. I've had good comments on his professionalism, how hard he works, and his knowledge. I have also had the opportunity to work with him quite a bit personally and can also say he is great. Needless to say, we are very pleased with Jason and having you guys on board.

Thanks.
Mobular Technologies Inc.
Huntsville, Alabama

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